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Message 1 of 2
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HP Recommended

Black ink only prints outlines

HP Envy 4520
macOS 10.15 Catalina

My printer hasn't been printing in black ink since since less than a year after I got it.  At some point, I did some readjustment and now it only prints the outlines of anything in black (letters, barcodes, etc.).  Is there a way to fix this or should I finally ditch HP and go with another brand?  Colors print fine.

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Black ink only prints outlines



I have gone through your Post and I understand your concerns


Try cleaning the printhead and check if that helps


  1. Load letter or A4, unused, plain white paper into the paper tray.

  2. On the printer control panel, press the Down Arrow to select Tools, and then press OK.

  3. Press the Down Arrow to select Clean Printhead, and then press OK. The printer cleans the printhead, and then prints a printhead test page.

    Image: Example of the printhead test page without defects

  4. Review the print quality on the printhead test page.

If the issue persists follow the instructions in Step 12 from this Link:


Keep me posted

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

I Am An HP Employee

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