01-27-2020 05:20 PM
My printer hasn't been printing in black ink since since less than a year after I got it. At some point, I did some readjustment and now it only prints the outlines of anything in black (letters, barcodes, etc.). Is there a way to fix this or should I finally ditch HP and go with another brand? Colors print fine.
01-30-2020 02:14 PM
I have gone through your Post and I understand your concerns
Try cleaning the printhead and check if that helps
Load letter or A4, unused, plain white paper into the paper tray.
On the printer control panel, press the Down Arrow to select Tools, and then press OK.
Press the Down Arrow to select Clean Printhead, and then press OK. The printer cleans the printhead, and then prints a printhead test page.
Review the print quality on the printhead test page.
If the issue persists follow the instructions in Step 12 from this Link: https://support.hp.com/in-en/document/c03768188
Keep me posted
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
I Am An HP Employee