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Black ink rubbing off from glossy paper of 180 gsm

HP Ink Tank 319
Microsoft Windows 10 (64-bit)

It is printing all combinations of clolours very well but not the black ink.

 

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HP Support Agent
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HP Recommended

Black ink rubbing off from glossy paper of 180 gsm

@Jaxx27

 

Welcome to HP support community.

 

Did you make a copy and check if that prints fine?

 

Meanwhile:

Clean the printheads using the HP software, and then evaluate the results.

  1. Open or search for the HP folder in your list of installed software applications, click the folder for your printer, and then click the name of your printer.

    HP Printer Assistant opens.

  2. On the HP Printer Assistant window, click Maintain Your Printer.

  3. Click the Device Services tab, and then click Clean Ink Cartridges.

    A Print Quality Diagnostic page prints.

    Example of a Print Quality Diagnostic page

  4. Examine the Print Quality Diagnostic page.

    • If the print quality is acceptable, click Done. You can stop troubleshooting.

    • If the print quality is unacceptable, click Second-level Clean when prompted to continue the next level of cleaning.

You can refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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