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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
OfficeJet 3831
Microsoft Windows 7 (64-bit)

Hi folks

 

I have been using Instant Ink for a little while but the newest black cartridge has been problematic.  It always looks a bit blurry and some lines are faded or missing, especially titles.  I have gone through all of the cleaning and aligning routines several times over and the printer has told me to contact support which also seems to be problemtic - whatever happened to the live chat thing?  Any ideas on how I can clean this up - my son has CVs waiting!

 

Thanks, GMID

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

The document here has information on contacting HP to get replacement Instant Ink cartridges.  Log into the HP Instant Ink site, the phone number (and/or chat option for some countries) will be listed in the lower right of the opening screen.

 

 

 

Instant ink UK.png


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


View solution in original post

2 REPLIES 2
HP Recommended

The document here has information on contacting HP to get replacement Instant Ink cartridges.  Log into the HP Instant Ink site, the phone number (and/or chat option for some countries) will be listed in the lower right of the opening screen.

 

 

 

Instant ink UK.png


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


HP Recommended
I searched all over for the chat support and couldn't find it. That's it bookmarked now! Thanks.
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