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Black ink stopped printing. Tried everything I could. Cannot align,

HP Photosmart 7520

Suddenly, black ink stopped printing. I suspect the culprit was a piece of paper that was wrinkled on one end. Tried all possible ways to fix this, including the manual cleaning of the print head (which was drenched in black ink). Alignment fails.

Anyone had a similar issue? I am concerned if I order the new printhead it will still have the alignment issues. Thanks for any help!

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Black ink stopped printing. Tried everything I could. Cannot align,

@Seattle66, Welcome to HP Support Community!

 

I see that you have issues with black ink, not printing and I appreciate your efforts in trying to resolve the issue. Replacing the printhead may or may not resolve the issue.

 

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

TEJ1602
I am an HP Employee

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