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‎04-05-2020 11:54 AM

HP Recommended
Product: HP Envy 5540

After not using the printer for a while I tried to print but the black inkt is not working, it started a little bit faded but after running several times the cleaning programs no black inkt is printer at all. Tried all solutions provided (except replacing the inkt cartridge) and only printed a few pages with this inkt cartridge.

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1 person had the same question
1 REPLY 1

‎04-09-2020 02:53 PM

HP Recommended

@Milo1982, Welcome to HP Support Community!

 

I see that the printer is experiencing print quality issues and I appreciate your efforts in trying to resolve the issue.

 

If you have already performed the steps from the document  Printer Prints Blank Page or Does Not Print Black, Color Ink and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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