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Black not printing

photosmart 7525
Microsoft Windows 10 (64-bit)

With a new black ink cartridge (564 xl) printer does not print in black.  The black photo cartridge shows empty but I am not trying to print any photos.  With an empty photo cartridge will it affect other printing jobs?

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Black not printing

@flyboy71

 

Welcome to the HP Support Community.

 

Are you able to copy in black? If you have another black ink cartridge, do try to insert that to rule out a case of a defective black ink cartridge.

 

An empty photo cartridge, should not affect any other printing jobs.

 

 Print a Print Quality Diagnostic report:

 

  1. Load plain, white paper in the input tray.

  2. On the printer control panel, touch the Settings icon .

  3. Touch Tools, and then touch Print Quality Report.

Let me know if you see any black on this report.

 

From the printer control panel, use an automated tool to clean the printhead.

NOTE: 

To avoid issues that require cleaning the printhead, always turn the printer off with the Power button on the printer itself.

  1. Load plain white U.S. letter or A4 size paper in the input tray, if it is not already loaded.

  2. On the printer control panel, touch the Settings icon .

  3. Touch Tools, and then touch Clean Cartridges.

  4. There are three cleaning levels. Complete all three if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform all three levels of cleaning again.

If the issue persists, please perform the remaining steps from this document:https://support.hp.com/us-en/product/hp-photosmart-7520-e-all-in-one-printer-series/5199461/model/52...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 

 

 


I am an HP Employee

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Black not printing

Tks HP employee -- printer seems to be working now

Sparks34

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