01-09-2020 02:30 PM
While I am printing a color photo with a glossy paper. The photo quality is superb. But the black part of the photos are not dyeing or not getting absorbed to paper or something. Even after multiple days, black pigments are coming out of the paper just by touching it.
I don't have any issue with Matt paper. The problem is coming only with glossy paper
Solved! Go to Solution.
01-09-2020 09:34 PM
The black cartridge uses pigmented ink, which is not compatible with glossy media. The color cartridges use dye based inks which are used for printing on glossy media. Does your driver have an option to select media type? If so make sure you are using the proper paper type. If glossy media is selected the printer will automatically use the color cartridge for all printing, even the black areas.
If your driver does not have an option for glossy media then you can force the use of color inks only by removing the black cartridge from the printer temporarily which will force the printer to print in ink backup mode.
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