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Black print cartridge

Deskjet 3070A
Microsoft Windows 10 (64-bit)

 

The black cartridge of my HP Deskjet 3070A is still full but no black is printed see it might be a fake HP Cartridge at the bottom is made in Malaysia with the others (color) is made in Ireland. I have already cleaned the contact points of the cartridge and also set the program on the printer to clean the print heads (all the possible ways), without success. Even with normal copying no black is printed. The printing is in very light gray but so light that it is [edit]

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HP Support Agent
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Black print cartridge

Hi @Twiessie

Welcome to the HP Support Community. I'd be happy to assist you. I'm afraid this seems like a hardware issue. Let us try these steps:

 

Make sure you are using HP genuine ink cartridge. Find the compatible ink cartridges below:

Also, perform solutions 5 and 6 from this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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>Hello,

 

Thanks for your answer. But it offers no solution.
I tried uninstalling the printer and then reinstalling it. But I get the message that the drivers must be uninstalled by the Administrators group. How can I perform that task? Because in the meantime I can not install the printer again.

 

.printer3.png

Please reply on [Personal Information Removed]

 

Thank you in advance

Willy

 

 

 

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HP Support Agent
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l@Twiessie

 

This is a hardware issue and reinstalling the printer driver will not help. Please contact our HP Support team for Service Options:

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

 

If you need to Uninstall the printer driver from the PC, follow these steps:

Make sure you are logged in as Administrator.on the PC

  1.  In Windows, search for and open Programs and features 
  2.  Select your HP Printer 
  3.  Select Uninstall 
  4.  In Windows, search for and open Devices and printers 
  5.  In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
  6.  Open up the run command with the “Windows key + R” key combo. 
  7.  Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
  8.  Click on the “Drivers” tab 
  9.  Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
  10.  Select Ok 
  11.  Select Apply and Ok on the Print Server Properties windows 
  12.  Close Devices and Printers, restart the computer.

 Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

 

KUMAR0307
I am an HP Employee

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Hallo,

I followed the instructions and i could remove the printer driver. The printer re install is not possible. After a few seconds I have this message. The drivers mentioned herefor are stil there.

 

printer 6.png

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Hallo,

Is there still no solution for my problem?

Please help me re-install my printer.

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@Twiessie

 

This might require remote access of the computer to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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Hallo,

Thank you for the answer.

The website you propose sends me to this one, in wich is asked to contact the community.

Otherwise I have to pay for a phonecall.

Is there an other website to contact the experts?

Kind greatings,

printer2.png

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@Twiessie

 

This HP community is the page where experts can pitch in and resolve the issue.

However, if you want to talk to HP support and check for more options, please check the mailbox icon at the top-right corner of this screen for my private message.

 

Cheers.

Sandytechy20
I am an HP Employee

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