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‎05-15-2020 08:02 PM

HP Recommended
Product: Photosmart C4380
Operating System: Microsoft Windows 10 (32-bit)

I’ve recently changed the cartridges on my printer and now all printing and copying is extremely blurred.  When printing a test page, the coloured boxes and underlying blue text letters seem fine.  However, the black is unreadable.  I tried changing the black cartridge back to the old one and the same problem persists.  I’ve cleaned the cartridge and reset the printer a few times with no luck.  Any suggestions?

 

1 REPLY 1

‎05-22-2020 04:17 PM

HP Recommended

@Finsfan13

 

Welcome to the HP Support Community.

 

If you've performed all the steps from here: https://support.hp.com/nz-en/product/hp-photosmart-c4380-all-in-one-printer-series/3221640/model/343...

it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 


I am an HP Employee

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