03-01-2019 01:45 PM
Up until a few days ago, printer was working fine, and still is--except for black. I've run repeated cartridge cleanings and now have cleaned the printhead. All cartridges except PhotoBlack are new. Align Printer fails. A Knowledge Base article referred to doing a 'secondary cleaning' of the printheads by clicking on Yes (or maybe NO) but the choice never appears on the screen anyway. Color me frustrated,...please help if you can!
Solved! Go to Solution.
03-02-2019 02:16 PM
Welcome to the HP Support Community.
Are you able to copy in black?
If you have performed all the steps from here: https://support.hp.com/in-en/product/hp-photosmart-premium-e-all-in-one-printer-series-c310/4023238/...
I recommend you contact the HP Support Team as this could be a hardware issue.
Click on this link – www.hp.com/contacthp/
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Have a great day!
I am an HP Employee
03-03-2019 05:33 AM
In an endless loop of pages trying to reach support team...is there a direct link that lets me get to actual people? And if not (out of warranty) is there a reasonable guess to what hardware problem this might be?
If changing the printhead is a possible solution, it might be worth doing that...but only if it seems to be a possible cause. If this is going to be a big-bucks hardware issue, I'd be better off replacing the printer. So what should I even try?