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Blank lines across pages

HP Envy 5055
Microsoft Windows 10 (64-bit)

I have white horizontal lines across my pages when I try to print. I've chosen the clean cartridge option, hard reset, cleaned the cartridges, checked for updates, installed new cartridge - pretty much anything I can find. It seems to only be the black cartridge. Please help!

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HP Support Agent
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Blank lines across pages

Hi @alvarea

Welcome to the HP Support Community. I'd be happy to assist you.

 

Make sure you have tried the steps mentioned in this document to resolve print quality issues. Also, cleaning the cartridges for up to 3 times is recommended.

 

If you have already replaced the black ink cartridge and the issue persists, I'm afraid this could be a hardware issue with the printer. Please reach out to the HP Support in your region regarding the service options for your printer. 

 

I hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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