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ABarron2019
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Message 1 of 2
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Blue HP Screen

HP Office Jet Pro 9025
Microsoft Windows 7 (64-bit)

I got up this morning to a blue screen with the code B84E2104.  Any idea what it is and what to do to get it back in operation?  I have had this printer for less than 6 months, any thoughts if this is a common problem?  TIA. ABarron

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Blue HP Screen

@ABarron2019
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help,  I have a few troubleshooting steps we could try to fix the issue:  
Reset the printer to recover from printer failures.

  1. With the printer turned on, disconnect the power cord from the printer.

  2. Unplug the power cord from the power source.

  3. Wait 60 seconds.

  4. Reconnect the power cord to a wall outlet and to the printer.

    NOTE: HP recommends plugging the printer directly into a wall outlet.
  5. Turn the printer on.

If the error message persists, continue to the next step.

Next step: Remove the ink cartridges, and reset the printer

Remove the ink cartridges and reset the printer.

  1. Remove the ink cartridges from the printer.

  2. With the printer turned on, disconnect the power cord from the printer.

  3. Unplug the power cord from the power source.

  4. Wait at least 60 seconds.

  5. Reconnect the power cord to a wall outlet and to the printer.

    NOTE: HP recommends plugging the printer directly into a wall outlet.
  6. Turn the printer on.

  7. Reinsert the ink cartridges, and then close the ink cartridge access door.

  8. If you receive a prompt to print a calibration or alignment page, do so.

Hope this helps! Keep me posted for further assistance.
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Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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I am an HP Employee

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