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Blue and green ink are not printing.

HP6969
Microsoft Windows 10 (64-bit)

The blue cartridge does not appear to be working.  I cannot get blue or green to print.  I tried the HP controls and cleaned the print head but without success.  I bought new cartridges but it still will not print blue or green.  The cleaning uses quite a bit of ink so I do not want to have buy more ink just because of cleaning to deal with this issue. Can anyone offer guidance how to get my blue working again? I am hoping I do not have to take anything apart!  Looking forward to some help. Thank you.

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HP Support Agent
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Blue and green ink are not printing.

Hi @CAR77

Welcome to the HP Support Community. I'd be happy to assist you.

 

I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

 

If you have tried cleaning the printhead thrice and also used new ink cartridges but the issue persists, I'm afraid this is a hardware issue with the printhead of the printer.

 

Please reach out to the HP Support in your region regarding the service options for your printer. 

 

For more info on resolving print quality issues, kindly refer to this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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