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Blue ink not printing on HP6960

HP 6960
Microsoft Windows 10 (32-bit)

I have a hP6960 all in one printer. It appears that the blue cartridge has stopped printing, (both for printing adn copying).

I have installed new cartridges, did a level 1, 2 and 3 cleaning, cleaned the printhead manually with a damp towel.

The machine stubbornly refuses to print using the blue cartirdge.

I aslo made sure i have the latest drivers installed.

I also tired to do a print alignment, but the system says it cannot read the scan.

Any body have any other ideas?

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Blue ink not printing on HP6960

@Jantje1

 

Welcome to HP support community.

 

Try the steps mentioned under step 9 in this HP document to fix the issue:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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