11-14-2019 05:04 PM
The printer often stops working showing a blue screen with the code B8EBC1EC. Since it's inoperative I must shut it down for several minutes and re-start. However, it doesn't afford a permanent solution. It happened twice today. A bit of support would be welcomed.
Solved! Go to Solution.
11-17-2019 12:41 PM
Welcome to the HP Support Community.
We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.
Please do check your inbox on the forums page for the private message.
Let me know if this helps.
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