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    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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    Need Windows 11 help?
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    Windows 11 Support Center.
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Envey Photo 7800 all in one printer series
Microsoft Windows 10 (32-bit)

Blue screen with symbol and number 00829C98. The printer will not respond to anything

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

have you tried a hard reset?  with the unit powered on, unplug it and wait about 5 mins, make sure to tap the on/off button.  plug the printer back in, turn it on and see if you get anything different.  

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2 REPLIES 2
HP Recommended

have you tried a hard reset?  with the unit powered on, unplug it and wait about 5 mins, make sure to tap the on/off button.  plug the printer back in, turn it on and see if you get anything different.  

HP Recommended

That worked, many thanks

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