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JPF63
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Blue screen

HP envy photo 7155

Getting the dreaded blue screen 00829C98

tried the hard reset per instructions several times with no success. Printer is fairly new.  

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HP Support Agent
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Blue screen

@JPF63 There are a few steps to help resolve the issue,

  1. Turn the printer on, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. Remove all the ink cartridges from the printer.
  4. With the printer turned on, disconnect the power cord from the rear of the printer.
  5. Unplug the power cord from the wall outlet.
  6. Wait at least 60 seconds.
  7. Plug the power cord back into the wall outlet.
  8. Reconnect the power cord to the rear of the printer.
  9. Turn on the printer, if it does not automatically turn on.
  10. Wait until the printer is idle and silent before you proceed.

If that doesn't help, upgrade the printer firmware using the steps mentioned here.

 

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Riddle_Decipher
I am an HP Employee

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