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BB321
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Blurred printing

I have an Officejet J4680

Black ink prints very blurry when trying to print a multicolored doc

I have replaced both cartridges and aligned them

Still black ink prints very blurry

any suggestions?

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HP Support Agent
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Blurred printing

@BB321

Thanks for joining HP Community!

 

Could you please help me with the operating system of the computer?

Are you facing the same issue while making a copy?

 

Refer to this document: https://support.hp.com/us-en/product/hp-officejet-j4500-j4600-all-in-one-printer-series/3645081/mode... for Resolving Copy Problems.

 

Keep me posted.

 

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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CSPolski
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I also have a J4680 printer and it just recently started printing blurry. I recently replaced the black ink (with HP) and ever since it's been not printing word documents or PDFs clearly. All the cartridge alignment prints, test print page, etc come out perfect, but documents, no. I'm trying to print an IRS form and IRS rejects it because it is blurry. Copying works fine, not blurry. 

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HP Support Agent
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Blurred printing

@CSPolski, Welcome to HP Support Community!

 

To assist you better, I'd want to know the following-

  • What is the Operating System installed on your computer?
  • Have you tried printing from a different application apart from the mentioned ones in your post?

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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CSPolski
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Blurred printing

windows 10

and i just printed something and it's not blurry, but as mentioned by others in other posts, the print has a shadow, which makes it look blurry. 

I downloaded adobe acrobat reader since I didn't like the touch version. So i'm just printing from an open adobe reader window and it still comes out looking like double print. The type in the soft/online version looks completely clear. 

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CSPolski
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image.png

Rectangle on top is a zoom in on print preview showing the shadow on the type. below/underneath is the actual PDF document where the print/type is completely clear .

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HP Support Agent
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@CSPolski

 

Please print a Quality diagnostic page and let me know how it prints

 

  1. Load plain white U.S. letter or A4 size paper in the tray.

  2. On the control panel home screen, press the Setup icon .

  3. Press the button  next to the Down Arrow  until Reports displays next to OK.

  4. Press the button next to OK to select Reports.

  5. Press the button next to the Down Arrow  until Print Quality Report displays next to OK, and then press the button next to OK. The report prints.

    Figure : Example of the report

    Image: Example of the test report

Keep me posted

KrazyToad
I Am An HP Employee

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CSPolski
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Already did this and it prints perfectly 

🤷‍♀️

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HP Support Agent
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@CSPolski

 

I would suggest you try the Windows built-in drivers. Follow the steps below:

 

•    Go to Control Panel - Devices and Printers - Click on "Add printer" and follow the on-screen instructions.

•    When the page prompts for the drivers, select "Windows update". The driver list will be updated.

•    Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.

 

Refer to this document HP Printers - Installing and Using the Windows Built-in Print Driver for help.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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