cancel
Showing results for 
Search instead for 
Did you mean: 
85719
New member
4 3 0 0
Message 1 of 8
147
Flag Post
HP Recommended

Solved!

Bought HP 61 cartridge, but found HP 63 ink inside the box.

HP 61 Tricolor

I like to keep extra ink on hand so I never run out.  I bought a two pack on Amazon last year, used the HP 61 Black cartridge, but the tri-color cartridge has been sitting in my drawer for months since I hadn't run out yet.  Today I installed the tri-color cartridge only to get a compatibility error.  When I took the cartridge out, I saw that it was an HP 63 tri-color cartridge that came inside the HP 61 package.  Amazon won't replace it because my order was placed too long ago.  I can't seem to figure out how to contact HP about this issue.  Anyone have suggestions?  I hate that I'm out so much money.

7 REPLIES 7
HP Support Agent
HP Support Agent
19,640 19,628 1,297 1,966
Message 2 of 8
108
Flag Post
HP Recommended

Solved!

Bought HP 61 cartridge, but found HP 63 ink inside the box.

@85719,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you a received a different cartridge in the box.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you contact support and they will assist you in this regard.

 

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

0 Kudos
85719
New member
4 3 0 0
Message 3 of 8
102
Flag Post
HP Recommended

Solved!

Bought HP 61 cartridge, but found HP 63 ink inside the box.

I appreciate your help.  When I go to the Contact HP page, what would you suggest I select as far as a product?  The product I purchased was ink, but when I enter the product number or name for the ink, no options are found.  This was the issue I encountered earlier when attempting to contact support about this problem.  Thanks in advance for any solutions.

0 Kudos
HP Support Agent
HP Support Agent
19,640 19,628 1,297 1,966
Message 4 of 8
97
Flag Post
HP Recommended

Solved!

Bought HP 61 cartridge, but found HP 63 ink inside the box.

@85719,

 

I recommend you input the printer information and you should be able to get in touch with the support team.

 

Cheers!

The_Fossette
I am an HP Employee

0 Kudos
85719
New member
4 3 0 0
Message 5 of 8
86
Flag Post
HP Recommended

Solved!

Bought HP 61 cartridge, but found HP 63 ink inside the box.

Thank you.  I tried this, and the only option it is giving me is this support community.  Is there a phone number I can call?

0 Kudos
HP Support Agent
HP Support Agent
19,640 19,628 1,297 1,966
Message 6 of 8
71
Flag Post
HP Recommended

Solved!

Bought HP 61 cartridge, but found HP 63 ink inside the box.

@85719,

 

Please let me know your region (Country) in a private message and I will share the direct number to reach support.

 

Cheers!

 

The_Fossette
I am an HP Employee

0 Kudos
85719
New member
4 3 0 0
Message 7 of 8
70
Flag Post
HP Recommended

Solved!

Bought HP 61 cartridge, but found HP 63 ink inside the box.

Thanks!  I'm in the USA.

0 Kudos
HP Support Agent
HP Support Agent
19,640 19,628 1,297 1,966
Message 8 of 8
52
Flag Post
HP Recommended

Solved!

Bought HP 61 cartridge, but found HP 63 ink inside the box.

@85719,

 

I have sent you a private message with the contact details.

 

Cheers!

The_Fossette
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation