12-16-2019 12:29 PM
I like to keep extra ink on hand so I never run out. I bought a two pack on Amazon last year, used the HP 61 Black cartridge, but the tri-color cartridge has been sitting in my drawer for months since I hadn't run out yet. Today I installed the tri-color cartridge only to get a compatibility error. When I took the cartridge out, I saw that it was an HP 63 tri-color cartridge that came inside the HP 61 package. Amazon won't replace it because my order was placed too long ago. I can't seem to figure out how to contact HP about this issue. Anyone have suggestions? I hate that I'm out so much money.
Solved! Go to Solution.
12-18-2019 04:27 PM
Welcome to the HP Support Community!
I reviewed your post and I understand that you a received a different cartridge in the box.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you contact support and they will assist you in this regard.
Here is how you can get in touch with support.
1)Click on this link – www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
I am an HP Employee
12-18-2019 04:54 PM
I appreciate your help. When I go to the Contact HP page, what would you suggest I select as far as a product? The product I purchased was ink, but when I enter the product number or name for the ink, no options are found. This was the issue I encountered earlier when attempting to contact support about this problem. Thanks in advance for any solutions.