cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
63
Flag Post
HP Recommended

Bought the wrong ink

Deskjet 2624

Of course I do not know what is the cartridge my printer uses, I don't even know the model of my printer!

 

So I went into the app and looked up the model... Turns out the app only says Deskjet 2600... it does not specify that my printer is Deskjet 2624! So I buy 2 cartridges of 664 black ink (because on the side it says compatible with 2675)

 

Now I have 2 cartridges of black 664 ink instead of the 65 ink my printer actually uses. 

The cartridges are the same, why won't it work on my printer? (serious question)

 

Thank you 

Tags (1)
1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
2,013 2,003 97 119
Message 2 of 2
17
Flag Post
HP Recommended

Bought the wrong ink

Hi @POTATOE_3

 

Welcome to the HP Support Community. I'd be happy to assist you

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

The compatible cartridge for your printer is 65, no other cartridge number is compatible in your region

 

Deskjet 2600 and Deskjet 2700 are similar but use different cartridges

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation