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Brand New Printer will not print Magenta

ENVY 5052
macOS 10.13 High Sierra

Does anyone have any tips or know what to do when their brand new fresh out of the box printer will not print any magenta? I have already gone through both stages of cleaning that it suggested to no avail. Virtual assistant was useless and there was no one to talk to. Should I just return to Costco and start over?

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HP Support Agent
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Brand New Printer will not print Magenta

@Light_Thief_Pho, Welcome to HP Support Community!

 

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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