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‎01-07-2020 08:11 PM

HP Recommended

I installed a brand new 60XL black cartridge in my printer.  After it was installed, the printer continued to report that the black ink tank was low, and attempting to print produced half a page before the print faded out.  After installing a second new  cartridge, the printer works without issue.  Unfortunately, my wife threw out the packaging and receipt for the defective cartridge.  Is it still possible to have this cartridge replaced?

1 REPLY 1

‎01-10-2020 07:11 AM

HP Recommended

Hi @DMala_77

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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