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G_H_
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Brand new HP Envy printing weird curves at beginning and end of each line

Envy 5000
macOS 10.15 Catalina

New printer.

 

Was working fine.

 

Installed new instant ink cartridge, ran alignment task, task completed fine.

 

Now it prints weird downward curves so that the beginning and end of each line curve down and can't be read clearly.

 

 

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HP Support Agent
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Brand new HP Envy printing weird curves at beginning and end of each line

Hi @G_H_

 

Welcome to the HP Support Community. I'd be happy to assist you with the printing issue. 

 

To better assist you - 

 

1) What's the application that you are trying to print from? 

2) Are you experiencing this while making a copy as well? 

 

While you respond to that, let's try these steps to reset the printer -

 

1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Wait for 30 seconds. 

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.

5) Insert the cartridges back into the printer.

 

Also, try updating the printer's firmware. Refer to this document for steps - HP Printers - Updating or Upgrading Printer Firmware

 

If the issue still persists, please print a Print Quality Diagnostic report and post here. To print the report, follow these steps -

 

1) Load the printer with plain white paper.
2) On the printer control panel, swipe left on the display, and then touch Setup .
3) Touch Tools.
4) Swipe up on the display, and then touch Print Quality Report.

 

You may also refer to this document - Print Quality Issues 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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Peterofsky
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Brand new HP Envy printing weird curves at beginning and end of each line

I had the same problem with my new Envy printer.  The cartridges removal unplug routine fixed it for me .... so far!!!  Thanks.

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HP Support Agent
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Brand new HP Envy printing weird curves at beginning and end of each line

Hi @Peterofsky

 

That's great! Happy to hear that. If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

Asmita
I am an HP Employee

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