08-20-2019 11:58 PM - edited 08-21-2019 10:44 AM
I just set up my HP officejet 3830 printer and successfully connected to my HP laptop. I follow all the instructions and things have been printing just fine until I tried to print a picture and it came out black and white. I tried a document and change some text color and it still came out black and white. however, when I printed from the printer color printed just fine so it seems to be when I send it from my computer. I saw some comments of this being a problem and to uninstall and reinstall, but that was for people who had it working for awhile and then it stopped. I just installed and set up everything today. The settings it tells you to check are not available. Even in advanced under the printer preference there is not greyscale, black and white, or color option anywhere. Was loving this printer, but very frustrated that right off the bat i'm already having problems that i've been working on figuring out for the past hour.
I have sense reset the printer back to factory default and started over. It is now printing from color if I print from my phone or email the print job from my computer. BUT if i print directly from my computer it still comes out black and white!! I just bought this printer HELP
08-23-2019 09:01 AM - edited 08-23-2019 09:02 AM
Have you tried printing from a different application? Does the issue persist?
Please try steps below in the Word application.
Select Printer properties,
Select Paper/Quality tab,
Select Print Grayscale Off
Click Apply then OK
Disable UAC on the PC.
In Windows, search for and open Control Panel.
Click User Accounts.
Figure : User Accounts
In the User Accounts window, click User Accounts.
The User Accounts window opens.
Figure : User Accounts
Click Change User Account Control settings.
Figure : Make changes to your user account
Move the slider up or down to set the User Account Control settings.
To turn off User Account Control, move the slider to the bottom (Never notify).
Figure : Choose when to be notified about changes to your computer
Lastly, Uninstall the printer software from the root level and install the full feature printer software.
Try uninstalling the full feature printer software from root level on your PC and install the full feature printer software.
In Windows, search for and open Programs and Features.
Select your HP printer.
In Windows, search for and open Devices and Printers.
In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
Open up the run command with the "Windows Key + R" key combo.
Type printui.exe /s and click OK.
Click on Drivers tab.
Look for HP Printer driver. If you see it click on it and click remove at the bottom.
Select Apply and OK on the Print Server Properties window.
Close Devices and Printers.
Update the full feature printer drivers using this link. Click Here
Refer this article to know more information about print quality issues with the printer. Click Here
Let me know if this works!
Have a great day ahead!
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I am an HP Employee
11-20-2019 06:56 AM
Welcome to HP support community.
Did you make a copy and check if that prints in color?
Provide the printer model number or the product number?
If you are using this printer on a Windows 10 computer and reinstall the drivers already, follow the below steps:
Update the printer firmware
Refer the steps mentioned in this HP document:- Click here
Once you install the printer, change the bellow settings to print in color.
- Open Devices and Printers by clicking the Start button , and then, on the Start menu, clicking Devices and Printers.
- Right-click the printer that you want to use, and then click Printing preferences.
- Make your choices, and then click OK.
- Under option Print color select color , then the OK button.
Let me know how it goes.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
I am an HP Employee