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Brand new HP printer wont print - not even a test page

HP Officejet pro 9010
Microsoft Windows 10 (32-bit)

opened and set-up by instructions but test page wont print anything.  Yes plugged in, yes ink is recognized, just doesnt print. 

 

 

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HP Support Agent
HP Support Agent
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Brand new HP printer wont print - not even a test page

@LindaGy

 

I have gone through your Post and would like to help

 

Are you able to make photocopies?

 

Please print a Quality Diagnostic Page and let me know if it prints

 

  1. Load plain white paper in the input tray.

  2. On the printer control panel, swipe down to open the Dashboard, and then touch the Setup icon .

  3. Swipe up on the display, touch Reports, and then touch Print Quality Report.

    A Print Quality Diagnostic Page prints.

    Example of the Print Quality Diagnostic Page

Keep me posted

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

 

KrazyToad
I Am An HP Employee

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Brand new HP printer wont print - not even a test page

Didnt print - paper went through but it was blank -

copying was blank as well. 

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HP Support Agent
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Brand new HP printer wont print - not even a test page

@LindaGy

 

Please clean the Printhead using the Automated Tool

    • On the printer control panel, swipe down to open the Dashboard, and then touch the Setup icon .

    • Swipe up on the display, and then touch Printer Maintenance.

    • Touch Clean Printhead, and then touch Continue.

      A test page prints.

      Example of the printhead cleaning test page

    • Examine the test page.

      • If the print quality is unacceptable, touch Clean Again to continue the next level of cleaning. Repeat these steps for the third cleaning stage, if necessary.

        NOTE: If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform all three levels of cleaning again.

Keep me posted

KrazyToad
I Am An HP Employee

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