cancel
Showing results for 
Search instead for 
Did you mean: 
aandksmom77
New member
1 0 0 0
Message 1 of 2
48
Flag Post
HP Recommended

Brand new HP tricolor cartridge CYAN not working

Envy 5665

I just replaced my tricolor HP cartridge and the Cyan is not working.  I have aligned, cleaned, printed the diagnostic, cleaned again, uninstalled the software, reinstalled the software, waited two days, cleaned three times, and it is still not working.  Ink cartridges are too expensive for this!

Tags (1)
1 REPLY 1
HP Support Agent
HP Support Agent
12,614 12,592 836 820
Message 2 of 2
22
Flag Post
HP Recommended

Brand new HP tricolor cartridge CYAN not working

@aandksmom77

 

I have gone through your Post and I appreciate all your efforts and expertise in troubleshooting this issue

 

Since the issue persists after cleaning the Printhead, at this point I suggest you contact HP Support for Service Options

 

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation