cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
2 1 0 0
Message 1 of 3
119
Flag Post

Brand new ink cartridge

HP Recommended
HP ENVY Photo 7155
Other

I just bought brand new cartridges.  The color one works fine, but I get an error message for the brand new black ink cartridge.  It says Cartridge Problem:  Remove and reinstall the indicated cartridge, making sure it is correctly installed.  I've taken it out and reinstalled multiple times, unplugged printer, restarted computer and printer, etc., but nothing works. Help me.  Thanks.

2 REPLIES 2
Highlighted
Level 13
Level 13
6,239 6,209 503 1,061
Message 2 of 3
Flag Post
HP Recommended

Hello,

Please click https://support.hp.com/in-en/product/hp-envy-photo-7100-all-in-one-printer-series/9073119/document/c...  to access the steps that should resolve the issue .

 

If issue still persists, i'd suggest you to call HP Support for further assistance.

https://support.hp.com/ 

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
0 Kudos
Highlighted
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

I tried to reset the printer, clean the cartridge etc,, but nothing worked.  I'm thinking its a defective cartridge.

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation