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robert_elbrond Honor Student
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Brand new, original, ink cartridge rejected.

HP ENVY 7640
Microsoft Windows 10 (64-bit)

Tried some unoriginal ink cartridges. It seemed to work normally, but after a while the printer stopped working and showed the error message: "There is a problem with the specified cartridge. Change it".
Unfortunately, a switch to original HP cartridges has not solved the problem.
Where on the HP website can I find the drivers that fix the problem?

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HP Support Agent
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Brand new, original, ink cartridge rejected.

@robert_elbrond

 

Good Day. A warm welcome to the HP community. 

 

I reviewed the case regarding issues with the printer. I will be delighted to assist you here.  

 

Follow this document which will provide you step by step instructions. By the end of the document I'm sure the issue would be resolved. 🙂  

 

This should do the trick for you.Please perform all these steps patiently as it is critical to resolving the issue. 

 

Hope this helps. Let me know how it goes. 😉

Barachiel
I am an HP Employee

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robert_elbrond Honor Student
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Brand new, original, ink cartridge rejected.

Thanks for the answer.

I followed the recommended procedure twice, thoroughly. Unfortunately without the desired result.

So, what's next?

Robert

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HP Support Agent
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Brand new, original, ink cartridge rejected.

@robert_elbrond

 

This look's like an issue with the printer itself.

 

In this case, I'd request you to contact HP's support team for further assistance.

 

Step 1. Open link: www.hp.com/contacthp
Step 2. Sign in / sign in as a guest
Step 3. Enter the product number or select to auto detect
Step 4. Scroll down to "Still need help? Complete the form to select your contact options"
Step 5. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

 

Regards,

Barachiel
I am an HP Employee

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Scotts7272 Tutor
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Brand new, original, ink cartridge rejected.

Thank you but I believe you have sent this to the wrong person. I am communicating with TrinitySoMe. 

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robert_elbrond Honor Student
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Brand new, original, ink cartridge rejected.

Thank you for answering.

I will certainly try that.

What do you mean by “an issue with the printer itself”? A mechanical error?

Robert

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