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Brand new printer envy 5032 printing colour but Black text all broken up

Mac OS X 10.9 Mavericks

Brand new out of box envy 5032. Problem with black ink text etc all broken up, colour seems to ok. Tried everything, won't even print alignment page correctly!

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HP Recommended

Brand new printer envy 5032 printing colour but Black text all broken up

If cleaning did not solve the problem you will need to replace the cartridge.

One option is to can contact HP support using your serial #.

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HP Recommended

Brand new printer envy 5032 printing colour but Black text all broken up

Thank you for your help, replaced the black cartridge and all good. A bit weird getting a dodgy cartridge straight out of the box though!

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HP Recommended

Brand new printer envy 5032 printing colour but Black text all broken up

It happens from time to time.

A small suggestion, to keep your 5032 in top form make sure to use it at least once a week to keep the ink flowing in the cartridges.

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