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susieb67
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Brand new printer...white lines through photo

HP ENVY Photo 7855
Microsoft Windows 10 (64-bit)

I just purchased this printer. I printed my very first photo, on regular paper, and there are white lines running horizontally through the photo.  I can't seem to find any answers on how to run maintenance on this printer. It keeps telling me to use the APP, but I don't find the APP helpful at all.

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Message 2 of 6
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HP Recommended

Brand new printer...white lines through photo

Take a look at page 146 in the user's guide for info. 

Click here for the manual if required.

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susieb67
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Brand new printer...white lines through photo

Thank you for trying to help me. I have looked at page 145-147 and there is nothing in that text that refers to white lines printing through my photograph. 

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susieb67
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Brand new printer...white lines through photo

I apologize. I just noticed that the page numbers don't match up with what the actual page says. I am looking it over now.

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susieb67
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Message 5 of 6
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Brand new printer...white lines through photo

It says to open HP Utility located in the HP folder in the Applications folder. Where do I find HP Utility?

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Message 6 of 6
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Brand new printer...white lines through photo

Click on the Windows Start icon and scroll down to the HP folder.

You can also use the printer panel to try to solve your problem.

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