cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New member
1 0 0 0
Message 1 of 2
66
Flag Post
HP Recommended

Broken Setup Cartridge

HP Envy Photo 7855
Microsoft Windows 10 (64-bit)

I have just purchased this printer and upon startup it said the setup cartridge had a problem and to install it properly. After doing so multiple times, the tri-color setup cartridge is leaking ink, and will not install properly.

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
26,355 26,310 2,189 3,358
Message 2 of 2
18
Flag Post
HP Recommended

Broken Setup Cartridge

@Hawkeye251 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation