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Broken Setup Cartridge

HP Envy Photo 7855
Microsoft Windows 10 (64-bit)

I have just purchased this printer and upon startup it said the setup cartridge had a problem and to install it properly. After doing so multiple times, the tri-color setup cartridge is leaking ink, and will not install properly.

HP Support Agent
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Message 2 of 2
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HP Recommended

Broken Setup Cartridge

@Hawkeye251 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.


Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.


Thank you for visiting the HP Support Community. 

I am an HP Employee

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