cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New member
2 1 0 0
Message 1 of 4
138
Flag Post
HP Recommended

Solved!

Broken up print when printing vector PDFs or DWGs on A3, A4 works fine

HP OfficeJet Pro 7740 series [68D209]
Microsoft Windows 10 (64-bit)

When printing vector PDFs or DWGs on A3 the print is broken up as if the printers skips every other line stroke. When printing on A4 works flawlessly.

 

The original vector PDF:

https://1drv.ms/b/s!AjLMA8c41392ijHhjAAkS5hE95QF?e=DNeNTA

 

Scanned A3 results (1200 DPI):

https://1drv.ms/b/s!AjLMA8c41392ijWRlgl66zKmzt1z?e=EOUJ7C

 

Scanned A4 results (1200 DPI):

https://1drv.ms/b/s!AjLMA8c41392ijIIcGaFDGMxjW3k?e=Lwk2pT

 

I tried all the tests available in HP Smart software, but the tests only test A4 paper size and ther is no way to test or calibrate A3.

 

Scanned test 1 (1200 DPI):

https://1drv.ms/b/s!AjLMA8c41392ijbABt3bKwZiVIb7?e=zyaf0a

 

Scanned test 2 (1200 DPI):

https://1drv.ms/b/s!AjLMA8c41392ijPc99lY0L2riESj?e=PqcXIx

 

Scanned test 3 (1200 DPI):

https://1drv.ms/b/s!AjLMA8c41392ijRlHqXYBL9vMvKF?e=aCHzuU

 

What could be the issue and how to solve it?

 

Edit: The printer is brand new. It was set up exactly as per included instucrtions.

3 REPLIES 3
Highlighted
HP Support Agent
HP Support Agent
6,775 6,760 359 266
Message 2 of 4
68
Flag Post
HP Recommended

Solved!

Broken up print when printing vector PDFs or DWGs on A3, A4 works fine

@3BEngineering

 

Welcome to the HP Support Community.

 

Does this only happen while printing vectors on A3? Does this happen with any other document you try to print on A3?

 

Let's try to do a root uninstall and reinstall of the software:

 

Unplug any USB cable, if any, before doing this.

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s")

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer. 

 

Once done, please download and install the software from here: 

https://support.hp.com/in-en/drivers

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day! 

 


I am an HP Employee

Reply
0 Kudos
Highlighted
New member
2 1 0 0
Message 3 of 4
55
Flag Post
HP Recommended

Solved!

Broken up print when printing vector PDFs or DWGs on A3, A4 works fine

 

 

 

 

 

 

 

 

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
11,116 11,117 1,006 1,192
Message 4 of 4
28
Flag Post
HP Recommended

Solved!

Broken up print when printing vector PDFs or DWGs on A3, A4 works fine

Hi @3BEngineering

 

That's great! Happy to hear that. If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

Asmita
I am an HP Employee

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation