cancel
Showing results for 
Search instead for 
Did you mean: 
OneTemplar
Level 1
3 2 0 0
Message 1 of 5
121
Flag Post
HP Recommended

Buttons broken on HP DeskJet 2512: can I replace?

DeskJet 2512
Linux

The button switches on my HP DeskJet 2512 printer are broken.  The on-off button is sunk into the body of the printer.  The printer is out of warranty.  The printer stays on all the time until it turns off from lack of use.  The printer will print and scan.  I cannot accurately locate the other buttons to press them.  When I put in new ink cartridges the last time, I could not press the scan button to scan the self-generated sheet to align the printer, so the printing is blurry.  Is it possible to obtain a replacement switch that I could install myself?  Any other suggestions on how to proceed?

4 REPLIES 4
HP Support Agent
HP Support Agent
11,403 11,371 490 546
Message 2 of 5
94
Flag Post
HP Recommended

Buttons broken on HP DeskJet 2512: can I replace?

@OneTemplar
Thank you for posting on the HP Support Community.

 

This is hardware related issue with the printer, I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Reply
0 Kudos
OneTemplar
Level 1
3 2 0 0
Message 3 of 5
77
Flag Post
HP Recommended

Buttons broken on HP DeskJet 2512: can I replace?

I tried following the link that you gave, and it just brought me back to this support site.  I can find no links or specific instructions to contact HP repair.  Please give me specific instructions on how to contact the support engineers, or have one of them contact me.  Thanks.

Reply
0 Kudos
OneTemplar
Level 1
3 2 0 0
Message 4 of 5
55
Flag Post
HP Recommended

Buttons broken on HP DeskJet 2512: can I replace?

Well, I will try one more time.  I am disappointed in this web site.  No matter what I try, it just leads me back here.  I am also disappointed in the lack of help on the phone.  I finally called the support number and was told that HP does not sell parts for this printer any more.  Then the lady tried to sell me a new printer.  I would really like to find a part and repair my old printer if possible.  Does anyone know where I could get a button panel to repair this printer?  I have searched online to no avail.  I hate to buy a new printer if I could find a way to repair this one.  Thanks for any help.

Reply
0 Kudos
HP Support Agent
HP Support Agent
9,923 9,926 873 1,046
Message 5 of 5
26
Flag Post
HP Recommended

Buttons broken on HP DeskJet 2512: can I replace?

Hi @OneTemplar

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation