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    Fix Windows 10 Update Issues

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    Fix Windows 10 Update Issues

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Message 31 of 41
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Hi, does not resolve

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HP Support Agent
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Message 32 of 41
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@quiltergirl115

 

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

Cheers.

Sandytechy20
I am an HP Employee

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Message 33 of 41
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you mentioned a private message, can you resend? I never received. Already tried hp support. 

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HP Support Agent
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Message 34 of 41
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@quiltergirl115

 

I request you to talk to HP's support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

Cheers.

Sandytechy20
I am an HP Employee

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Message 35 of 41
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Please help, my new-in-box 7155 does not have SETUP cartridges and I'm completely stuck. Can anybody tell me how to get around this or order such cartridges?

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HP Support Agent
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Message 36 of 41
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@Jaeded07

 

Welcome to HP support community.

 

I am sending you a private message with the steps to skip the setup cartridge. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers

Sandytechy20
I am an HP Employee

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Message 37 of 41
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JUST GOT A HP 7155 PRINTER--IT CAME WITHOUT SETUP CARTRIDGES--HOW CAN I BYPASS THIS FEATURE?

 

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HP Support Agent
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Message 38 of 41
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Hi @DANLBUG60,

 

I read your post and I understand that you do not have setup ink cartridges and printer is requesting for them and you would like to bypass that request.  I can help you with that!

 

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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Message 39 of 41
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Per HP Print team....there is not a way to by pass the print setup cartridges. You have to buy new ones direct from HP. Basically told me it would be cheaper to buy a new printer! Stop sending messages to HP Community! Irrelevant information!

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Message 40 of 41
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Hello can you send me the instructions as well I’m getting the same problem with my HP ENVY PHOTO 7155 

thanks

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Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
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