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LadyCaldwell429
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Message 1 of 2
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HP Recommended

Bypass Setup Cartridges

DeskJet 2652

I purchased this printer about a year ago.  Took it out of the box, tossed the box.  The printer sat in my office, unused.  Now I am trying to get it set up - so, I went and bought ink for it but the setup is telling me I HAVE to use the "set up ink cartridges."  Well, I obviously don't have those anymore.  They were accidentally thrown away.  Over a year ago.  The "support" I've received via HPsupport is saying this can't be bypassed and I should return the printer to the retailer.  Well, without a box, or a receipt, and being a purchase 1+ years ago, returning is NOT an option.

 

Surely there's a way to setup the printer with the ink I purchased and paid for?

 

Can I please receive a direct message to help solve this issue?

 

Thank you.

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Message 2 of 2
73
Flag Post
HP Recommended

Bypass Setup Cartridges

@LadyCaldwell429

 

Welcome to HP support community.

 

There is no option to bypass this message in this printer model.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

 

Sandytechy20
I am an HP Employee

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