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‎01-29-2020 10:54 AM

HP Recommended
Product: HP Officejet Pro 8025

I was gifted a new/in the box HP Officejet Pro 8025 for Christmas. Trying to set it up, I realized that there were no ink setup cartridges in the box.  I bought new HP cartridges but can't get passed the insert setup ink cartridge message.  The box went out in the trash with all the wrapping paper.  I can't return it...

 

Can someone please private message me a way to get around this error.  Thank you. 

5 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-31-2020 05:22 PM

HP Recommended

@Gram1151949

 

Welcome to HP support community.

 

I am sending you a private message with the steps to bypass setup cartridge. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

 

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

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3 REPLIES 3

‎01-31-2020 05:22 PM

HP Recommended

@Gram1151949

 

Welcome to HP support community.

 

I am sending you a private message with the steps to bypass setup cartridge. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

 

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎02-02-2020 09:25 AM

HP Recommended

Thank you so very much.  Success!!

 

Just had to tweak instructions a tiny bit...

Return Arrow (BL), was hidden, not lit up. Touch anyways.

Printer would not turn off so I just unplugged for a minute.

Turned printer back on and it started it initializing ink system!! -- THANK YOU. 

 

So appreciative of all your help. 

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‎02-03-2020 06:26 AM

HP Recommended

Hi @Gram1151949

 

That's great! Happy to hear that. If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

Asmita
I am an HP Employee

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