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Julievnne
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Bypassing Setup Cartridges

HP Envy 5055
macOS 10.14 Mojave

I recently bought a HP Envy 5055 with an open box from an auction site. All of the pieces are there, I purchased the correct ink, however it is telling me to use setup cartridges, which are missing. I know there's a way to bypass this step, can anyone please share this with me?

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HP Support Agent
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Bypassing Setup Cartridges

@Julievnne

 

Welcome to HP Community
 

We can try changing the settings to bypass the need for Setup cartridges

 

Since these steps are specific to your printer, I am sending you a private message with the next course of action

 

Please check your private message icon on the upper right corner of your HP Forums profile.

 

Next to your profile Name, you should see a little blue envelope

 

Thank you and have a great day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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MYMOMNEEDSHELP
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Bypassing Setup Cartridges

Is there a way that you would be able to also help me with the same issue? My mother bought this system new about 6 months ago and my brother set it up for her. By the time I got to her home the box was gone, along with the setup cartridges. I have gone on the HP site for trouble shooting ideas, and all the auto-chat bot gave me was that I needed to return it to the retailer (kind of hard to do now). It is also an HP Envy 5055. If you could help me out, that would be great. Thank you!

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HP Support Agent
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Bypassing Setup Cartridges

@MYMOMNEEDSHELP, Welcome to HP Support Community!

 

We can perform reset on the printer and bypass the message.

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation