11-22-2019 03:51 AM
When I plug in the power cable the LCD panel displays HP for several seconds then goes off for a couple of seconds and an error code displays - it was C2FE0157 and now C2FE015A and all the lights start blinking until I unplug again.
During this time the printer is silent - none of the usual noises while the carriage moves around - the carriage is jammed on the right side under a black panel and I can't move it across manually.
I haven't recently had a paper jam, but I've followed all the steps to unblock the printer - apart from moving the carriage, which appears to be stuck firm.
Any tips would be welcome!
11-25-2019 09:24 AM
@R0sie, Welcome to HP Support Community!
Reset the printer
Reset the printer to recover from printer failures.
With the printer turned on, disconnect the power cord from the printer.
Unplug the power cord from the power source.
Wait 60 seconds.
Reconnect the power cord to a wall outlet and to the printer.
HP recommends plugging the printer directly into a wall outlet.
Turn the printer on.
Also, refer to the document Carriage Jam for troubleshooting steps on the jam issue. If the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee
01-01-2020 11:44 AM
Welcome to the HP Support Community.
Unfortunately, you cannot do that. I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.
Note: Select the country accordingly to get the contact details for support.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!
Have a great day!
I am an HP Employee