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‎01-28-2020 11:03 AM

HP Recommended
Product: C310a
Operating System: Mac OS X 10.11 El Capitan

My printer has quit printing black.  It does all the other colors.  I have replaced the cartridge twice with HP cartridges.  I cleaned the cartridge heads.  I ran the alignment program several times using clean, white paper. It does not align.  I unplugged the unit for over a minute.  Any suggestions?

 

If my only option if to purchase a new printer, is there one that will use the same ink cartridges?  Unfortunately, I have a lot on hand. Thanks!

1 person had the same question
1 REPLY 1

‎01-30-2020 05:41 PM

HP Recommended

@YZ2

 

I have gone through your Post and I appreciate all your efforts and expertise in troubleshooting this issue

 

At this point this seems to be a Hardware issue

 

I suggest you contact HP Support for Service Options

 

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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