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‎01-20-2019 01:50 PM

HP Recommended
Product: HPC4280
Operating System: Microsoft Windows 10 (32-bit)

When powered on, the printer feeds half a sheet of paper, stops and then displays error message "Cartridge Jam".  Have tried unplugging and removing print cartridges to no avail.  I feel like there may be some paper stuck somewhere but I don't see any.  

1 REPLY 1

‎01-22-2019 04:23 AM

HP Recommended

@Rbissing

 

Greetings!
 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there seems to be an issue with the paper jam.

 

Appreciate you trying the steps. Don't worry, I'm here to help!  

 

I'd suggest you refer to this video link for step by step instructions to clear the jam.

 

Hope this helps!

 

Let me know how that goes.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day ahead 🙂

Asmita
I am an HP Employee

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