01-25-2020 01:02 PM
When I try to print 4x6 photos, the photo is cut off. Help??
01-28-2020 12:44 PM
I have gone through your Post and I would like to help
Do you experience the same issue when making photocopies?
Are you selecting the correct paper size and paper type settings when printing?
May I know which App are you using to print those 4 x 6 Photos?
Keep me posted
I Am An HP Employee
01-31-2020 12:17 PM
Thank You fo r trying to help. I am using "Photos" as my app to print photos, and yes the settings are correct. When I do a photocopy of a 4x6 photo, it prints more of the picture, but leaves uneven edges. So on two-three sides of the paper there is white, and other side is full picture.
Should I return the printer? Thank You.
02-01-2020 05:58 AM
I'd suggest, let's try updating the Mac. Refer to this document for steps - How to update the software on your Mac
Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware
Try printing from a different application and check.
You may also try printing using the HP Smart app. Refer to this document for more information - HP Printers - Install and Use the HP Smart App (Mac)
I am an HP Employee