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smgetz
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CANNOT PRINT 4X6 PHOTO ON OFFICEJET 9025

HP OFFICEJET PRO 9025
macOS 10.13 High Sierra

When I try to print 4x6 photos, the photo is cut off.  Help??

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CANNOT PRINT 4X6 PHOTO ON OFFICEJET 9025

@smgetz

 

I have gone through your Post and I would like to help

 

Do you experience the same issue when making photocopies?

 

Are you selecting the correct paper size and paper type settings when printing?

 

May I know which App are you using to print those 4 x 6 Photos?

 

Keep me posted

KrazyToad
I Am An HP Employee

smgetz
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CANNOT PRINT 4X6 PHOTO ON OFFICEJET 9025

Hello,

Thank You fo r trying to help.  I am using "Photos" as my app to print photos, and yes the settings are correct. When I do a photocopy of a 4x6 photo, it prints more of the picture, but leaves uneven edges.  So on two-three sides of the paper there is white, and other side is full picture.

Should I return the printer? Thank You.

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CANNOT PRINT 4X6 PHOTO ON OFFICEJET 9025

Hi @smgetz

 

I'd suggest, let's try updating the Mac. Refer to this document for steps - How to update the software on your Mac

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

 

Try printing from a different application and check. 

 

You may also try printing using the HP Smart app. Refer to this document for more information - HP Printers - Install and Use the HP Smart App (Mac)
 

Asmita
I am an HP Employee

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