01-25-2020 11:32 AM
Scan Print works fine, COPY function feeds the document but nothing prints.Placing on the glass does not copy either.
01-28-2020 09:52 AM
Welcome to the HP Support Community.
Reset the printer and check the power source
Reset the printer to clear certain error states, and then check the power source to make sure the printer is getting enough power to operate the copier.
With the printer turned on, disconnect the power cord from the printer, disconnect the power cord from the power source, and then wait 30 seconds.
If you are using a power strip or multi-plug adapter, connect the cord directly to a wall outlet to ensure the printer is getting enough power.
Reconnect the power cord to the printer, and then try making a copy.
If the issue persists, connect the printer to a different wall outlet to determine if the original outlet is causing the issue.
If the issue persists, please perform the remaining steps from this document: https://support.hp.com/us-en/product/hp-officejet-pro-6960-all-in-one-printer-series/8289579/model/1...
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!
Have a great day!
I am an HP Employee
01-28-2020 02:40 PM
Tried all of that, changed power sources again, the light does come on under the glass but not when it is copying. Nothing seems to help. I even reloaded the disk that set it up as a reboot and it will not copy. Scans and Fax are good.
01-29-2020 12:24 PM
@kingofomaha If the copier doesn't work, this could be a hardware malfunction and I suggest you talk to HP support and discuss your options, follow the below steps to get started:
1) Click on this link - http://www.hp.com/contacthp/
2) Click on Sign-in or select the product using the below step:
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Click on "Show Options".
Fill the web-form, to populate a case number and phone number for yourself!
Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from,
here's how private messages work: Click here for details.
If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.
I am an HP Employee