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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.
Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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HP Recommended
HP Recommended
Maybe - use of non-HP ink is not supported.
Product introduced Mid-2016
If your printer was manufactured before December 2016, firmware upgrades won't have any impact on whether non-HP ink works.
Read the Description section on the website:
HP Officejet 6950/6960/Pro 6960/Pro 6970 All-in-One Series
Regardless, not supported means that even should non-HP products work, they may not continue to work.
Eventually, assuming the products do work, the use of refilled ink might damage your printer ink system. Understandably, you may not care - this printer is about 4 years old. By any measure, the unit is out of warranty and could stop working for other reasons.
So, personal decision.
If you do inadvertently kill the printer, doing so is not as great of a loss as it would be were the printer more expensive or newer.
Reference and Resources – (More) Places to find help, solve problems, and learn how to use your Printer
Printer Homepage – “Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
HP OfficeJet Pro 6960 All-in-One Printer series
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