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DonC3 Student
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Can not clear blue ink jet. Have run clean print heads at least 10 times. Still clogged.

HP office Jet Pro 6978
Microsoft Windows 7 (64-bit)

Cleaning print heads as HP suggests, has not resolved the blue head problem.  Get minimum amount of ink out.

no green as blue has not mixed with the yellow.

HELP!

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HP Support Agent
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HP Recommended

Can not clear blue ink jet. Have run clean print heads at least 10 times. Still clogged.

@DonC3

 

Since you have already performed the Printhead cleaning several times, I suggest you contact HP Support for Service Options


Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true and select your Country to get the Contact details for HP Support

 

Thank you 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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