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BrBEpps
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Can only get color if I am printing a diagnostic page. Cannot print in color. Un/Re Installed

HP Envy 5540
Microsoft Windows 10 (64-bit)

I am not sure when this began, but I am unable to print in color. I have uninstalled and deleted temp files, reinstalled. Can print from the HP printer app the diagnostic pages and there is color, but I cannot print anything else in color. I made sure the color option was selected. Any other ideas?

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Can only get color if I am printing a diagnostic page. Cannot print in color. Un/Re Installed

@BrBEpps I recommend you try the copier as a stand-alone device without a computer and check if that works in color,:

If it doesn't work, this could be a hardware issue,

however, if the copier works and yet, the print out from the computer doesn't work in color, you can try the below steps:

  • Press "Windows key" + "r" to get the "Run" window.
  • Type "services.msc" to get Services - Go to "Print spooler" - Right-click and "Stop" the service.
  • Now again open "Run" - Type "spool" and ok - Go to PRINTERS folder - delete everything in that folder.
  • Go to services again - Start the print spooler.
  • Now check for issue resolution.
  • If the issue persists, also try clean installing the printer drivers. Here are the steps:
  • First, unplug the USB cable from the printer if present. 
  • Go to Control panel - Programs and feature - Select all the HP printer entries and uninstall them.
  • Now go to Control panel - Devices and printer - Select all the printer entries and remove the device.
  • Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
  • Under print server properties, go to drivers - remove any entry there as well.
  • Again, go to the Run window, type - "c:/programdata" - Go to the Hewlett Packard folder, remove any printer related folders & files.
  • Restart your computer.

Then, use this link to access the HP website, find the drivers compatible with your windows and install it: CLICK HERE

 

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

 

P.S: Welcome to HP Community 😉

 

Keep me posted, as I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, only in case you don't get back to us, first! 

that said, If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

Riddle_Decipher
I am an HP Employee

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BrBEpps
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Can only get color if I am printing a diagnostic page. Cannot print in color. Un/Re Installed

Hi @Riddle_Decipher!!!  YOU DID IT!! Employee of the year. This was some detailed deleting methods. I had uninstalled and reinstalled software and drivers but obviously there was some saved data in there. Greatly appreciate the help! All set 🙂

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Can only get color if I am printing a diagnostic page. Cannot print in color. Un/Re Installed

@BrBEpps Thank you for those kind words, and I'm glad it's been sorted, hurray!

Also, if you need anything else, feel free to get back to us any time and we'll be happy to help.

Take care and have an awesome day, ahead.

Riddle_Decipher
I am an HP Employee

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation