12-29-2019 01:35 PM
We have an HP OfficeJet 5200 series PCL-3 physically attached to my hub's Windows 10 Lenovo laptop as it is closer to his than mine is. I have networked his laptop to my own Win 10 Lenovo laptop, and I created a shared folder on his that I can access from mine to put anything I want to print on a particular folder on his laptop, then I have to physically move to his machine and print it from there. Cumbersome? You betcha.
The interesting thing is that I HAD it working correctly for many months after we got it a year or so ago, I could easily print directly from my laptop without all that intermediary stuff, but now, while I can see and access his laptop, and even see the printer in my print dialog, I can no longer actually print to it. It gives me "Error printing on HP OfficeJet 5200 series PCL-3" "The printer couldn't print <doc name>" Helpful NOT. Works fine on his tho.
I'm a career long IT pro, but not in this particular kind of stuff. I'm not sure what changed, but I'd sure like to get it to work again so I can print sitting down the entire time 🙂 Thoughts? Do I have to reinstall it again on HIS machine, then back to mine? I did remove/added it back to mine, but that didn't help.
01-01-2020 09:38 AM
Welcome to the HP Support Community.
Let's try to do a root uninstall and reinstall of the software:
Unplug any USB cable, if any, before doing this.
1.) In Windows, search for and open Programs and features
2.) Select your HP Printer
3.) Select Uninstall
4.) In Windows, search for and open Devices and printers
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'
6.) Open up the run command with the "Windows key + R" key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s")
8.) Click on the "Drivers" tab
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
10.) Select Ok
11.) Select Apply and Ok on the Print Server Properties windows
12.) Close Devices and Printers
13.) Open up the run command with the "Windows key + R" key combo
14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.
15.) Restart the computer.
Once done, please download and install the software from here:
Let me know if this helps.
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Have a great day!
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