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EPPack
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Can see but not print to networked printer

HP OfficeJet 5200 series PCL-3
Microsoft Windows 10 (64-bit)

We have an HP OfficeJet 5200 series PCL-3 physically attached to my hub's Windows 10 Lenovo laptop as it is closer to his than mine is. I have networked his  laptop to my own Win 10 Lenovo laptop, and I created a shared folder on his that I can access from mine to put anything I want to print on a particular folder on his laptop, then I have to physically  move to his machine and print it from there. Cumbersome? You betcha.

 

The interesting thing is that I HAD it working correctly for many months after we got it a year or so ago, I could easily print directly from my laptop without all that intermediary stuff, but now, while I can see and access his laptop, and even see the printer in my print dialog, I can no longer actually print to it. It gives me "Error printing on HP OfficeJet 5200 series PCL-3" "The printer couldn't print <doc name>" Helpful NOT. Works fine on his tho.

 

I'm a career long IT pro, but not in this particular kind of stuff. I'm not sure what changed, but I'd sure like to get it to work again so I can print sitting down the entire time 🙂 Thoughts? Do I have to reinstall it again on HIS machine, then back to mine? I did remove/added it back to mine, but that didn't help.

 

TIA

elaine

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Message 2 of 2
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HP Recommended

Can see but not print to networked printer

@EPPack

 

Welcome to the HP Support Community.

 

Let's try to do a root uninstall and reinstall of the software:

 

Unplug any USB cable, if any, before doing this.

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s")

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer. 

 

Once done, please download and install the software from here: 

https://support.hp.com/in-en/drivers

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day! 

 


I am an HP Employee

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