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‎11-23-2019 06:37 PM

HP Recommended
Product: HP Photosmart 7520
Operating System: Microsoft Windows 7 (64-bit)

My printer suddenly stopped printing black, I have tried putting in a new cartridge, performed the cleaning tool and the aligning tools. Nothing worked. I cannot copy in black. When I print an email, it prints it in blue. Can somebody help me?

8 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-26-2019 11:05 AM

HP Recommended

The troubleshooting steps in the document here may help resolve black not printing on your Photosmart 7520.  Go through the first sixteen steps in order until the issue is resolved.

 

If the standard troubleshooting did not resolve black not printing I would suggest removing the black cartridge.  Turn it over and examine the area around the ink port.  There are four orange plastic spots, left over from the protective cap.  Make sure these are flush with the cartridge body, if not carefully trim them flush.  If the plastic nubs protrude they can prevent the cartridge from seating properly.  Before replacing the cartridge in the printer dribble a few (maybe four) drops of hot water into the ink port in the printer and two drops into the ink port on the cartridge then snap the cartridge back in position.  

 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


View solution in original post

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4 REPLIES 4

‎11-23-2019 06:44 PM

HP Recommended

Sometimes you need to run the cleaning 3 to 4 times.

Was this reply helpful? Yes No

‎11-23-2019 07:11 PM

HP Recommended

Yup, I tried that too. No luck.

Was this reply helpful? Yes No

‎11-26-2019 11:05 AM

HP Recommended

The troubleshooting steps in the document here may help resolve black not printing on your Photosmart 7520.  Go through the first sixteen steps in order until the issue is resolved.

 

If the standard troubleshooting did not resolve black not printing I would suggest removing the black cartridge.  Turn it over and examine the area around the ink port.  There are four orange plastic spots, left over from the protective cap.  Make sure these are flush with the cartridge body, if not carefully trim them flush.  If the plastic nubs protrude they can prevent the cartridge from seating properly.  Before replacing the cartridge in the printer dribble a few (maybe four) drops of hot water into the ink port in the printer and two drops into the ink port on the cartridge then snap the cartridge back in position.  

 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No

‎11-29-2019 06:32 PM

HP Recommended

I am glad your issue was resolved.  I wonder - what step was the fix for you?


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No
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