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Can't Print Black Ink

HP Photosmart 7520
Microsoft Windows 7 (64-bit)

My printer suddenly stopped printing black, I have tried putting in a new cartridge, performed the cleaning tool and the aligning tools. Nothing worked. I cannot copy in black. When I print an email, it prints it in blue. Can somebody help me?

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Can't Print Black Ink

Sometimes you need to run the cleaning 3 to 4 times.

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Can't Print Black Ink

Yup, I tried that too. No luck.

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Can't Print Black Ink

The troubleshooting steps in the document here may help resolve black not printing on your Photosmart 7520.  Go through the first sixteen steps in order until the issue is resolved.

 

If the standard troubleshooting did not resolve black not printing I would suggest removing the black cartridge.  Turn it over and examine the area around the ink port.  There are four orange plastic spots, left over from the protective cap.  Make sure these are flush with the cartridge body, if not carefully trim them flush.  If the plastic nubs protrude they can prevent the cartridge from seating properly.  Before replacing the cartridge in the printer dribble a few (maybe four) drops of hot water into the ink port in the printer and two drops into the ink port on the cartridge then snap the cartridge back in position.  

 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click the "Thumbs Up" to say "Thank You"

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Can't Print Black Ink

I am glad your issue was resolved.  I wonder - what step was the fix for you?


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click the "Thumbs Up" to say "Thank You"

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