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Can't Re-enable wireless on OfficeJet Pro 7740

Mac Mini
macOS 10.13 High Sierra

Long ago I disabled the wireless on my printer (HP OfficeJet Pro 7740) and now I want to use it.  But no matter what I do I still get the message that "This feature has been disabled.  Contact the person who set up the printer" when I press the wireless button on the front panel.

 

I've searched the forum posts and have followed all the steps in DavidSMP's response to a similar question (https://h30434.www3.hp.com/t5/Inkjet-Printing/HP-OfficeJet-250-7740-printer-wireless-connection-disa...) with no success.

 

Over and above going through the steps in DavidSMP's response, I've done numerous resets and restores to factory default settings  I still get the message that "This feature has been disabled.  Contact the person who set up the printer" when I press the wireless button on the front panel.

 

Some of the information I have seen suggests that there should be a wireless menu item in the preferences section but there is none nor can I bring one up involving the wireless front panel button.

 

I have additionally  reset my Mac's printer preferences and reinstalled the printer but it has not made a difference either.

 

I'm stumped and frustrated, and hoping someone can help me out with a magic word to get my wireless working again.

 

Thank you in advance!

 

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Can't Re-enable wireless on OfficeJet Pro 7740

Hi @John-Ha

 

Welcome to the HP Support Community. 

 

Appreciate you trying the steps. Try restoring the network settings to defaults - 

 

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).
2. Touch Network Setup.
3. Touch Restore Network Settings.
A message appears stating that the network defaults will be restored.
4. Touch Yes.

 

If the issue still persists, I have sent you a private message with the steps to reset the printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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Can't Re-enable wireless on OfficeJet Pro 7740

Thank you for the inputs but the methods suggested in your note above did not resolve the issue.  However, the information you provided in your PM did fix it.  Thank you SO much!!

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Can't Re-enable wireless on OfficeJet Pro 7740

@John-Ha

 

You are welcome.

 

If you need further assistance feel free to reach out to us. 

 

Have a great day! 

Asmita
I am an HP Employee

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Can't Re-enable wireless on OfficeJet Pro 7740

Hi Asmita6658

 

I'm having the same issues as @john-ha, he mentioned that your DM to him helped fix things?

tried all different resets, nothing worked

also the 'network preferences' option doesn't appear in the setup 

 

product: iMac

macOS Sierra 10.12.6

 

thanks!

 

 Can't Re-enable wireless on OfficeJet Pro 7740

Mac Mini
MacOS 10.13 High Sierra

Long ago I disabled the wireless on my printer (HP OfficeJet Pro 7740) and now I want to use it.  But no matter what I do I still get the message that "This feature has been disabled.  Contact the person who set up the printer" when I press the wireless button on the front panel.

 

I've searched the forum posts and have followed all the steps in DavidSMP's response to a similar question (https://h30434.www3.hp.com/t5/Inkjet-Printing/HP-OfficeJet-250-7740-printer-wireless-connection-disa...) with no success.

 

Over and above going through the steps in DavidSMP's response, I've done numerous resets and restores to factory default settings  I still get the message that "This feature has been disabled.  Contact the person who set up the printer" when I press the wireless button on the front panel.

 

Some of the information I have seen suggests that there should be a wireless menu item in the preferences section but there is none nor can I bring one up involving the wireless front panel button.

 

I have additionally  reset my Mac's printer preferences and reinstalled the printer but it has not made a difference either.

 

I'm stumped and frustrated, and hoping someone can help me out with a magic word to get my wireless working again.

 

Thank you in advance!

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Can't Re-enable wireless on OfficeJet Pro 7740

Hi @a23element

 

Please check your PM for reset information. 

 

Thanks! 

Asmita
I am an HP Employee

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