cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 5
420
Flag Post

Can't change paper size from 4 X6 to Letter

HP Recommended
PRO 6960
Mac OS X 10.8 Mountain Lion

Changed paper size to 4 X 6 to print pictures. Now can't change it back to Letter.

 

Keep getting message "Paper size mis-match". When I try to change paper size, do not have option.

4 REPLIES 4
Highlighted
Level 7
Level 7
385 375 23 104
Message 2 of 5
Flag Post
HP Recommended

Is letter-sized paper loaded in the input tray, and are all other papers (envelopes, photo papter, etc) removed?

 

Here are the steps to resolve the issue: 

HP Printers - 'Paper Mismatch' Error (Mac)

Step 1: Adjust the paper size setting
Check the paper size setting to make sure it matches the paper you want to print.
   NOTE:
Some printers have an option to ignore the error and continue printing. If you choose to ignore the error, the margins on your printout might not be proportional to the edges of the paper.
  1. In the application you want to print from, click File, and then click Print.
  2. Select your printer from the Printer drop-down list.
  3. Click Paper Size.
    Figure : Selecting the correct paper size in the Print menu
    Selecting the correct paper size
  4. Select the paper size that matches the size and type of paper loaded in the printer tray, and then click OK. If there are no matching paper sizes, select the size from the list that is closest to the size of the paper loaded in the tray.
       NOTE:
    Depending on the software application, Paper Size might not display in the Print options. Click File, and then select Page Setup from the menu.
    Figure : Selecting the correct paper size in the Page Setup menu
    Selecting the correct paper size in the Page Setup menu
  5. Try to print.
If the issue persists, continue to the next step.
Step 2: Reset the printer
Reset the printer to clear any hardware issues or error states.
  1. Turn the printer on, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Unplug the power cord from the wall outlet.
  5. Wait at least 60 seconds.
  6. Plug the power cord back into the wall outlet.
       NOTE:
    HP recommends connecting the printer power cord directly to the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
    The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
  9. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
If the issue persists, continue to the next step.
Step 3: Update the driver
AirPrint drivers might not support printing on different paper sizes. To update the driver, remove your printer from the printer list, and then add the printer with the HP print driver.
  1. Click the Apple menu, and then click System Preferences.
  2. Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.
    Figure : Example of the Printers & Scanners window
    Image: Example of the Printers & Scanners window
  3. Click the name of your printer, click the minus sign , and then delete the printer.
  4. Click the plus sign , and then click Add Printer or Scanner.
  5. Click the Use or Print Using box, and then select the name of your printer in the pop-up menu.
       NOTE:
    If your printer does not display in the Print Using or Use list, go to 123.hp.com to get the most current driver.
    Figure : Selecting the name of your printer in the Use menu
    Image: Selecting the name of your printer in the Use menu
  6. Click Add to add the printer to the list.
  7. Restart the Mac.
  8. Try to print.
If the issue persists, continue to the next step.
Step 4: Check the paper source setting
Remove and reload the paper in the input trays, and then check the paper source setting.
  1. Remove all the paper from all the printer input trays.
  2. Reload the paper, and then adjust the paper width guides so they gently rest against the edge of the paper stack.
  3. In the program you want to print from, click File, and then click Print.
       NOTE:
    If your printer only has one paper tray, skip to the step to Update the firmware. You do not need to select a paper source in the printer settings.
  4. Select your printer from the Printer drop-down list.
  5. Select the Paper Type/Quality or Media & Quality menu.
  6. Click Feed from or Source to select the correct paper tray.
  7. Try to print.
If the issue persists, continue to the next step.
Step 5: Update the firmware
If you recently upgraded your operating system, you might need to update the firmware to repair certain printer functions.
-- ReverseTalk
I work on behalf of HP.
Click the thumbs up + button to thank me. Mark Accepted Solution if I solved your inquiry.
0 Kudos
Highlighted
Level 4
Level 4
146 144 9 23
Message 3 of 5
Flag Post
HP Recommended

Hi

Try this steps

1- control panel

2- Device and Printers

3- right click on your printer

4- Printer properties

5- Device settings

6- change tray 1 to A4 and change manuale feed to A4 insted of Letter 

 

 

 

Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
0 Kudos
Highlighted
Level 3
Level 3
28 28 1 5
Message 4 of 5
Flag Post
HP Recommended

Hi,

 

This document should help -

 

https://support.hp.com/in-en/product/hp-officejet-pro-6960-all-in-one-printer-series/8289579/documen...

 

Regards,

Neetu

Regards,
Neetu

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution
0 Kudos
Highlighted
Level 16
Level 16
28,940 28,660 4,997 11,357
Message 5 of 5
Flag Post
HP Recommended

Hi,

Please also ensure the printer is setup correctly by openning and closing the input paper tray, then evaluate the shown prompt.

If it shown 6 x 4 press Modify and change the Size to Letter, as well be sure to set the Paper Type as Plain Paper.

 

Shlomi



Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation